The Wax Blog

After such strong comments on my post about corporate digital footprints, I got a REAL expert to weigh in on monitoring your online reputation. Here are Kevin Kaiser’s thoughts – Kevin is the founder of Startup Biz Blog an up and coming small business blog with some really smart advice. Stay tuned as I kick off my new series on writing an actionable social media plan next Monday.

After all of the energy you’ve put into creating your company, don’t let it get lost in the giant tangle of the world wide web. Managing your online reputation so that people get the correct picture of your company right off the bat is more important now than ever. (more…)

For entrepreneurs, small business owners and experts, the daily query boards like HARO and ProfNet can be incredible resources for gaining media placements. From major news broadcast shows to popular niche bloggers, these sites host queries from journalists and producers looking for specific sources for current stories.  Despite how great these resources are,  reporters tell me most  folks  blow their chances completely by the time they write the first sentence in response to a query. Here are some ways to up your chances for getting the media to email you regarding a query, and hopefully get mentioned in a major story! (more…)

As promised in the wonderful Dana Larson’s post on time management, I’m going to fill you in on the rough process I use to manage my own (and Wax Marketing’s) social media accounts. Because I work on social media campaigns for some of my clients, people tend to think it’s really easy stay engaged in my own social media accounts. Unfortunately that’s not the case. Like most people, I either get totally sucked into goofing off on Twitter ( lately it’s @pharm84 who is a bad influence ) or I get so busy on client work I ignore it. But for the most part I have a routine I follow, and tools I use, that seem to work well for me in terms of staying consistent.  I hope it gives you some ideas, and PLEASE – let’s get some good comments going on favorite tools and tips for making social media less overwhelming. (more…)

We might be operating in a new technological paradigm, but the basics still apply when you’re trying to find time to make use of social media. In this post, Dana Larson provides a refresher on some easy ways to make time for online marketing. On Monday, I will share with you the specific tools I use to automate as much of my own social media platform (and my clients) as I can. But first, here’s Dana…

We want to be able to “do it all”, but let’s face it – we don’t have time. You probably don’t even have time to read this blog post, right?  Staying up to date on all the new advances in online marketing is a full-time job in itself. Below I’m listing my top 5 ways to manage my workload. (more…)

Bart the Dumpster Dog

I realized right away that @bartthedog was gaining followers at a much faster rate than @waxgirl333 , my twitter handle. Not to mention the fact that he has more than ten times the number of Facebook fans for his Bart the Dumpster Dog fan page. Neither of us are megastars in the social media stratosphere (yet!) but I thought taking a look at how @bartthedog pays attention to his social media might give you an idea of how he’s added more than 3000 followers in such a short time – with very little effort.

1. Bart has a GREAT back story. Not everyone can say they were rescued starving and frozen from a dumpster on an Indian reservation.

2. Bart has a unique and consistent voice. This is probably because I have anthropomorphized Bart and his brother for the past three years to such an extent that I’m fairly fluent in Dog.  His followers call him “cutey” and “sweetie” and “lovey” so I guess it doesn’t matter that he’s over 90 pounds – his voice is crystal clear to them.

3. The dog lover niche, particularly for rescued dogs, is really strong, if not zealous. I told a car dealer once that if he supported his local humane society in a big way he’d have more customers than he could handle and I was right. One woman drove from South Dakota to Minnesota to buy a car from the guy – for helping rescued animals.

4. Bart’s not selling anything. He’s just a friendly guy that sends out tweets about interesting dogs for adoption on petfinder, cool doggy news and stuff he’s been doing lately.  He’s also very good at RT’ing information for animal rescue groups, so there’s a certain altruistic side to the boy.

5. Finally, Bart is always positive and never controversial. He doesn’t take sides and has no politics.

I started Bart’s accounts as a way to test some of the programs and apps for Twitter and Facebook, not to grow his profile.  Before long he’ll be writing a book and signing pawtographs.

We’ve had some juicy celebrity crisis’ lately that make writing this post lots of fun. When your company, product or personal brand encounters a crisis it’s important to decide what ‘voice’ you’re going to use.  Choosing the right approach is one of the reasons little-known (but uber-powerful) flacks like Marty Chalmers and Eliot Mintz make the heavy wood.  Let’s take a look at some of the characteristics of voices being used most recently – as well as a few thrown in from the past.

Above It – How can I write this post without addressing Tiger Woods’ current situation? As I write this, he has refused to meet with the police and has posted a note on his website thanking his well- wishers and telling everyone the rumors are all lies and he wants to keep this ‘private’. First of all, not cooperating with the police right away sends the message that the guy has something to hide. Second, he doesn’t tell us what happened. Apparently we aren’t privileged enough to hear the real story. How would we feel if Oprah showed up 50 pounds thinner and refused to tell us how she did it? This voice implies arrogance and an attitude that Tiger’s above it all. Not a good move for America’s favorite sports hero and NEVER a good move if the law is involved. (more…)

I’m straying way off course and off schedule in honor of the 7th anniversary of Wax Marketing – today! My biggest lesson? Dealing with the big GWF – the gut wrenching fear that comes with owning a small business. I don’t think it’s good marketing strategy, or business acumen, or networks that makes or breaks a small business. I think it’s the ability to deal with fear.

The only thing we have to fear is fear itself, right?So the next time you wake up in the middle of the night worried about that big check you need to cover payroll – or  when half your customers decide your service is a “luxury” they can do without – try these and see if they work. Here’s how I’ve learned to deal with GWF  over the past seven years. I hope you’ll add your own fun tips and ways to get around it too! (more…)

Flacks get a lot of, well, FLACK. Some of it deserved and some of it not. If you’re a new product, new author, small business or otherwise lower profile brand it can take a long time to establish a media footprint, digital or otherwise. Getting placements right away isn’t always the best measurement as things can take a long time.

It’s time to give new buyers of public relations services a checklist for separating the rock stars from the ones with rocks in their head. Please add your own thoughts but let’s not rant. We’ve got the Bad Pitch Blog for that! (more…)

I talk a lot about the need for the right “mix” when you promote your product, business, book, whatever it is – engaging in social media is no different. To get a good result you have to find the recipe that’s 100% ALL YOURS. But just like the hard-to-bake souffle, there are some ingredients I’ve seen in of the work of ALL successful social media contributors.   Here are the components I believe you should always use for your  social media recipe…and some of experts who cook it up just right. Feel free to add your favorite folks – let’s get a good list going! (more…)

I  found a company willing to share a true, B2B social media case study complete with strategy, tactics, and heavens to betsy, they even measured it!  As I perused my newly invigorated LinkedIn account I discovered Ed Loessi CMO and Chief Strategy officer for Boston-based RapidInfluence, a consulting company that focuses on the implementation of strategic plans. (Boy does every company need this!!) RapidInfluence embarked this year on a social media strategy and not only successfully implemented their strategy, they’ve documented it on their blog

Ed has kindly allowed me to re-blog their social media post here on the Wax blog – but I would strongly recommend you read the full blog on the RapidInfluence site here to view all the graphics and visit more links.  Please add comments with suggestions you might have for RapidInfluence on new things they might do or things that have worked for your firm. We’re all going to be learning new stuff forever in this world!

From the  RapidInfluence Blog, October 6, 2009 (more…)