Crisis communications in the 2.0 world
November 19th, 2009
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Hopefully you haven’t had a crisis that made you pull your hair out but chances are, if you stay in business it will come sooner or later. Communicating during crisis is a big topic – but content is scarce on this one so I’m going to write about it in at least a couple posts. For this one I’ll define crisis in the PR 2.0 world, give you an example of a couple bad responses to crisis – and a few ideas for devising your own crisis plan. Would love to hear any stories about crisis you’ve got as well. (more…)
